Frequently Asked Questions
Everything you need to know about your V12 Outdoor gear and orders.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their outdoor gear sooner.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for safety reasons, climbing hardware and safety equipment cannot be returned once opened.
Do you ship internationally?
Yes, V12 Outdoor ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How do I know which size to order?
Each product page includes a detailed size guide. Since outdoor brands vary in fit, we recommend measuring a similar garment you own or contacting our team for specific fit advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Most of our technical apparel and equipment comes with a manufacturer's warranty against defects. If you experience an issue, please contact our support team with your order number and photos of the fault.