Returns & Exchanges
At V12 Outdoor, we want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy on all unworn fashion and outdoor apparel. Items must be returned in their original condition with all tags attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all original labels and tags remain intact to avoid processing delays.
Ship the Package
Print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at any authorized collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing